This Privacy Policy explains how HaloIQ (“we,” “us,” or “our”) collects, uses, and shares information when you use HaloIQ (the “Service”). By using the Service, you agree to this Policy.
Account information: your name, email address, role, and password (stored securely by our authentication provider).
Property and portfolio data: the addresses, utility costs, rents, mortgage details, and other property information you enter to run analyses.
Property addresses sent for valuation: when you look up a property or request a valuation, we send the address to RentCast to retrieve property details and an automated valuation estimate (AVM).
Property addresses sent for rental comparables: when an analysis includes short-term rental estimates, we send the address to AirROI to retrieve market comparables.
Prompts sent for AI analysis: to generate written analyses, we send the relevant structured property fields and a server-computed score to Anthropic. See “AI Processing” below.
Billing information: processed and stored by Stripe. We do not store full payment card numbers; we retain a customer identifier and subscription status.
Usage data: basic technical data such as analyses run per month and limited logs needed to operate, secure, and rate-limit the Service.
We use your information to: provide and operate the Service; compute scores and generate analyses; process subscriptions and enforce usage limits; secure the Service and prevent abuse; respond to support requests; and communicate important account or product information.
To generate written analyses, we send the relevant property fields and a server-computed score to our AI provider, Anthropic. We send only the structured property data needed for the analysis. We do not sell your data, and your property data is not used to train third-party models through our standard API usage.
We rely on the following providers to operate the Service:
Each provider processes data under its own privacy terms.
We do not sell your personal information. HaloIQ does not use third-party advertising or analytics trackers, and does not embed third-party tracking pixels or advertising cookies. Your data is processed on our own servers and through the processors listed above solely to operate the Service.
We use only the storage needed to keep you signed in. On the web, our authentication provider (Supabase) stores your session tokens in your browser (local storage and cookies). In the mobile app, your session is kept in your device’s secure store (Keychain on iOS, Keystore on Android). We do not use third-party advertising or analytics cookies.
Marketing emails: product updates and launch news are opt-in. We only send them if you choose to receive them, and you can unsubscribe at any time from your account settings or from any message we send.
Push notifications: mobile push notifications (such as rate alerts) are opt-in per device and can be turned off at any time in the app or in your device settings.
We do not sell your personal information. When you invite someone to view a portfolio, or share a read-only property report link, the data in that portfolio or report becomes visible to the people you share it with. We may disclose information if required by law or to protect the rights, safety, and security of HaloIQ and its users.
We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and all associated data by emailing hello@haloiq.app; we will delete it except where records must be retained for legal, accounting, or security purposes.
We use industry-standard measures including encryption in transit, row-level access controls, and server-side enforcement of data access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at the email below. You can update your name, email, role, and marketing preferences directly in your account settings.
The Service is not directed to anyone under 18, and we do not knowingly collect their data.
We may update this Policy from time to time. Material changes will be communicated through the Service or by email. The “Last updated” date above reflects the latest revision.
Questions or requests? Email hello@haloiq.app.